“Windows Live is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.”
Eventually it happens. You forget your password, or you are worried your email password may be compromised. Windows Live (like any great application) provides a way to reset your password so you can continue to stay in touch with friends and family. (download the PDF version)
Step # 1 – Go to http://login.live.com/
You will see this screen. Notice we don’t see a link for “Reset Password”. Go to Step #2.
Step #2 – Click the link “Sign in with a different Windows Live ID” on the right hand side just under your hotmail account name. (go to step #3)
Step #3 – Now, click on the “Forgot your password?” link
The right-hand side of the screen changes and the link appears. (Go to Step #4)
Step #4 – Enter in your eMail address and the CAPTCHA code then click “Continue”
NOTE1 – If you are not sure what the CAPTCHA Code is you may
Click the “New” link to generate a new CAPTCHA Code.
NOTE2 – To hear the CAPTCHA characters (letters) click the Audio Link.
NOTE3 – If an incorrect CAPTCHA code is entered the screen will look like the image below…
Step #5 – Choose your Reset Method
The next screen presents you with a choice between two links. Click on your preferred method.
5a. Send yourself a password reset email message
5a – Send yourself a password reset email
message to your Alternate eMail address
5a1. Click the Radio button for “Send an eMail message to my alternate…”
5a2. Click the “Send Message” button
5a4. Email from “Windows Live Team”
5a5. Verify your Windows Live Hotmail account
5a6. Go to Step 5b2 below – You should see the “Create New Password” screen.
5b – Provide account information and answer
your secret question.
5b1. Fill in the blanks and click “Continue”
5b2. If you entered the correct account information, you should see the “Create New Password” screen. Input a strong password, and click continue.
5b3. Click the “Done” button and you will be taken back to http://login.live.com